Erwin and Sons Direct Imports, Inc.

FAQs

Q. Why should I buy from Erwin and Sons?
A. Erwin and Sons has been a pioneer in the casual furniture industry since 1985. We have dedicated many years to designing and handcrafting premium casual and all-weather furnishings with unsurpassed comfort, style and durability. Experience does count, so trust in Erwin and Sons for expertise, innovation and integrity.

Q. What sets Erwin and Sons apart from other manufacturers?
A. We strive daily to fulfill our mission in providing the finest quality handcrafted casual furnishings and accessories at factory-direct pricing, with on-time delivery, guaranteed satisfaction, and the most personalized service in the industry.

Q. How can I become a dealer?
A. Easy. Just click on the Contact Us tab, fill out the form, and submit. We will be in touch with you immediately.

Q. How does your direct container program work?
A. Erwin and Sons sells factory-direct in either 20-foot or 40-foot containers. Container shipments save you additional warehouse markup costs, yet still allow you the flexibility of tailoring inventory to exact style, finish, and fabric needs.

Q. How do I purchase less-than-container loads?
A. Click on the Contact Us tab and send us an email with your contact information. We will be in touch by phone to give you all the specifics on our East and West Coast distribution programs.

Q. Can I order custom cushions domestically?
A. Yes, we have a domestic custom cushion partner in the U.S. Click on erwinandsonscushions.com for the page where you may order cushions manufactured to the exact size specifications of our furniture.

Q. What warranties cover your furnishings?
A. Our limited warranties are, from date of customer purchase, as follows:

All-Weather Wicker
Five years on aluminum frame, three years on resin weave.

Cast and Extruded Aluminum
Three years on the frame and finish, provided the finish has not been abraded or scratched.

Lightweights™ Mosaic Stone Tabletops
Two years. Resealing is not covered by warranty.

Leisureluxe™ Cushions
At time of delivery only.

Wonderwood™
Two years.

Our warranties are listed on each furniture hang tag. For specific warranty information, contact us.

Q. What care and maintenance information do you provide for my customers?
A. We provide care and maintenance, as well as warranty information, on each and every furniture hang tag. Care and maintenance information is also summarized below.

Furniture Construction, Care and Maintenance

All-Weather Wicker
Our all-weather wicker furnishings are crafted from premium quality HDPE (high-density polyethylene) resin, which is handwoven over reinforced rustproof aluminum frames. Lab tested for fade-, sag- and mildew resistance, our all- weather wicker is virtually maintenance free. To clean, use only a mild soap and water solution and rinse thoroughly. Do not pressure-wash or use bleach to clean. Do not store furniture upside down as water may accumulate in frames and cause damage in freezing weather. To extend the life of your furniture, store indoors during months of non-use.

Cast & Extruded Aluminum
The finest raw aluminum in the world is extruded on site, framed, and baked with a durable powder-coated finish. For cast furniture, the process begins with a hand-carved original, around which a sand cast is formed. The original is then replaced with molten aluminum. The solid cast aluminum is cleaned, polished and powder-coated, and an antique finish is applied by hand. To clean, use only a mild soap and water solution, then rinse and dry thoroughly. To extend the life of your furniture, store indoors during months of non-use.

Cushions
Our Leisureluxe™ cushions offer state-of-the-art comfort, resilience and wearability. A solid foam core is wrapped in polyester batting and encased in a waterproof polypropylene barrier, making it unsurpassed for outdoor use. Fabrics are available in a number of performance grades. To clean cushions, brush off any loose dirt and spot clean only, using mild soap and water. Rinse thoroughly and allow to air dry. Do not use chemicals on any cushion fabric unless otherwise specified by fabric manufacturer. To maximize cushion life, we recommend rotating and flipping cushions regularly, and storing indoors when not in use.

Marble & Granite Tabletops
Our Lightweights™ mosaic tabletops are crafted from natural polished marble or granite, then hand laid into patterns over a lightweight honeycomb base. This state-of-the-art technique offers the elegance of stone without the excessive weight. Tabletops are factory sealed to resist moisture and the elements. We recommend placemats and coasters to protect against food spills. To clean, wipe with a damp cloth and dry well. Never pressure-wash or use any household cleaners, abrasives or bleach, as this may damage stone and sealer. To repair or replace existing sealer, we recommend Aldon Chemical products available at www.aldonchem.com/erwin-marble.htm

Wonderwood™
Crafted from 100% virgin polystyrene, Wonderwood™ outdoor furniture offers the handsome styling of wood without anyof the maintenance. Eco-friendly and fully recyclable, Wonderwood replicates wood’s look and feel but will not splinter, rot, peel or blister. It requires no sanding, staining or resealing. Impervious to sun, rain, wind, and temperature extremes, WonderWood may be left outdoors through every season and will last for years to come. If necessary, wash with a mild soap and water solution, rinse, and air dry.

Hand-painted Sink Vanities
Vanities are crafted from Phase 2 CARB-compliant MDF and natural wood, with some styles accented by molded polyresin carvings and carved feet. Cabinets will never splinter or crack. Sink vanities feature either granite or marble countertops and porcelain bowls. To clean cabinets, simply wipe down with a damp cloth and dry. Porcelain bowls should be cleaned with a mild detergent solution only. Do not use any type of harsh scouring cleanser as it may scratch finish. Marble and granite tops can be cleaned with a mild detergent solution only and thoroughly dried with a soft polishing cloth.

Hand-painted Occasional Furniture
Our occasional pieces are constructed of Phase 2 CARB-compliant MDF and natural wood, with some styles accented by molded polyresin carvings and carved feet. Cabinets will never splinter or crack. Simply dust, or clean with a damp cloth and dry.

Indoor Natural Rattan
Natural rattan is constructed from a type of climbing palm with long, solid slender stems and a uniform diameter. Rattan is extremely hard and durable, considered one of the strongest woods available for weaving furniture. The vine goes under a process of steaming and stripping the outer layer in order to prepare it for weaving. Therefore, rattan furniture should be used indoors only, as weather extremes and rain can shorten the life of the processed fiber. To clean, simply dust or if necessary, wipe down with a damp cloth and let air dry.